Refunds & Returns Policy – myGP Store
Learn about the refunds and returns policy for myGP Store. Find information on how to return an item, your right to cancel, and our process for issuing refunds.
Click on one of the links below to jump to the listed section:
Lost Parcels - Parcel Tracking
If your customer cannot get hold of their parcel, it may have been delivered to a neighbour, held in a depot, or delayed in transit.
To investigate, ask your customer for the order number and order date. Then check your “Dropshipping API Orders” or “Dropshipping Manual Orders” list. Locate the relevant order week and find the order number to see its Tracking Code.
To track the parcel, identify the carrier from the invoice, take note of the customer’s postcode, and use one of the official tracking websites below:
If the parcel is confirmed lost, you may choose to refund the customer or send a replacement at your expense. In case of failed delivery, when the item is returned to us, it will be added back to stock and refunded to you (excluding shipping costs). You are welcome to consult with us before making a decision.
Damaged Products and Returns
If your customer reports receiving a damaged product, ask them to provide a photo of the product and forward it to your PowerBody Account Manager for review.
Based on the review, possible solutions include:
- Partial refund if the product is still usable (light damage).
- Refund upon return of the product once it reaches our warehouse.
- Immediate refund if the product is destroyed and not worth returning.
If a damaged item requires collection, PowerBody will not cover the cost of collection or return shipping.
Returns Policy
Retail customers are entitled to return products within 14 days of receipt, provided items are in their original condition.
Refunds are issued once the item is returned to our warehouse. Shipping and return costs are non-refundable. No restocking fee applies.
Return Address: You can either request customers to send returns to you first (to protect the customer relationship) and then forward them to PowerBody, or have customers send directly to us (more cost-effective but less discreet).