Delivery Information | myGP Store
At myGP Store, your well-being is our priority — and that includes safe, reliable delivery. We work with trusted UK couriers to ensure your order reaches you on time and in perfect condition. On this page, you'll find clear details about our delivery options, estimated timescales and transparent costs, so you always know what to expect when shopping with us.
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UK Delivery Information
We aim to process and dispatch all orders quickly to ensure you receive your products without delay.
- Royal Mail Tracked 48 (0–2 kg): £3.99
- DPD Standard 48–72 hrs (0–2 kg): £5.99
- DPD Standard 48–72 hrs (2–20 kg): £6.49
Additional Information
Orders placed and paid by 3:00 pm (UK time) are usually dispatched the same working day.
Delivery times are quoted in working days and may vary during bank holidays.
Next Day Delivery and Free Delivery are not available at this time.
Shipping costs are non-refundable in the case of failed or returned deliveries.
We do not currently ship outside the EU, nor to Switzerland, Norway, Canary Islands, Cyprus, Gibraltar, Malta, Iceland, Liechtenstein, Macedonia, Monaco, or San Marino.
Frequently Asked Questions
The Frequently Asked Questions (FAQs) section provides clear answers to common customer queries. It saves time, builds trust, and makes the shopping experience smoother and more transparent.
| Question | Answer |
|---|---|
| Do you ship outside the UK? | We currently do not ship outside of the EU, nor to Switzerland, Norway, Canary Islands, Cyprus, Gibraltar, Malta, Iceland, Liechtenstein, Macedonia, Monaco, or San Marino. All orders must be delivered within the EU. |
| Do you deliver to BFPO Addresses? | If you would like your order sent to a BFPO (British Forces Post Office) address, please select Royal Mail at checkout, as other carriers are unable to deliver to BFPO addresses. |
| Can I get Next-Day Delivery? | Next Day Delivery and Free Delivery are not available at this time. Our standard services are: Royal Mail Tracked 48 (0–2 kg): £3.90, DPD Standard 48–72 hrs (0–2 kg): £5.70, DPD Standard 48–72 hrs (2–20 kg): £6.20. |
| How can I reset my password if I forget it? | If you forget your password, just click the "Forgot Password?" link on the login page, enter your registered email address, and we&rsquoll send you a secure link to reset it. For your safety, the reset link is valid for a limited time. Once you set a new password, you&rsquoll be able to log back in and continue shopping securely. |
| What about Remote UK Postcodes? | Some parts of the UK are classified as remote postcodes. While Royal Mail Tracked 48 usually provides reliable service, delivery times may take slightly longer in these areas. |
| Will I get a Tracking Number? | We will receive your tracking number and dispatch email as soon as your order has been scanned out of our warehouse and enters the courier&rsquos tracking network. |
| What Should I Do if My Order Hasn&rsquot Arrived? | Although delays are rare, if your order hasn&rsquot arrived, please get in touch. Whether it&rsquos a courier issue or something on our end, our UK-based customer service team is here to resolve it quickly. You can contact us seven days a week by phone, email or live chat. |
Customer Support & Contact Us
If you haven&rsquot found the information you need and still have questions, simply fill out our Customer Support & Contact Us form and send it to us — our team will be happy to help.