Frequently Asked Questions | myGP Store
Welcome to the myGP Store FAQ page, where we address your most common questions about shopping, account management, delivery, and our policies. Our goal is to provide clear, transparent information to ensure a smooth and enjoyable experience with us. If you don’t find what you’re looking for, our support team is here to help.
Click on one of the links below to jump to the listed section:
Account Questions
Manage your myGP Store account with ease. Here are answers to common account-related queries.
| Question | Answer |
|---|---|
| How do I create an account? | Visit the sign-up page on our website, enter your email, create a password, and follow the verification steps. You&rsquoll receive a welcome email to confirm your account. |
| How can I reset my password? | Click the "Forgot Password?" link on the login page, enter your registered email, and we&rsquoll send a secure link to reset it. The link is valid for 24 hours. |
| Can I update my account details? | Yes, log in to your account, go to "My Profile," and update your address, payment methods, or contact information as needed. |
Shopping Questions
Learn more about browsing and purchasing products on myGP Store.
| Question | Answer |
|---|---|
| How do I place an order? | Add items to your cart, proceed to checkout, enter your shipping details, select a payment method, and confirm your order. |
| Can I track my order? | Yes, after dispatch, you&rsquoll receive a tracking number via email. Log in to your account to view order status. |
| Are there any discounts available? | Check our "Offers" page or sign up for the MyGP Rewards program to access exclusive discounts and promotions. |
Delivery Questions
Get details on how we deliver your orders across the UK.
| Question | Answer |
|---|---|
| How long does delivery take? | Delivery typically takes 48–72 hours with Royal Mail Tracked 48 or DPD Standard, depending on your location. |
| What are the shipping costs? | Shipping starts at £3.90 for Royal Mail Tracked 48 (0–2 kg). See our Delivery Information page for full rates. |
| Do you ship internationally? | We currently ship within the EU only, excluding certain regions like Switzerland and Norway. |
Returns & Policy
Understand our return policy and legal terms.
| Question | Answer |
|---|---|
| Can I return an item? | Yes, you can return items within 14 days of receipt if they&rsquore unopened and in original condition. Contact us for a return label. |
| Are there restocking fees? | No restocking fees apply, but shipping costs for returns are non-refundable. |
| What is your privacy policy? | We protect your data per GDPR guidelines. Review our full Privacy Policy on the website for details. |
Customer Support & Contact Us
If you haven&rsquot found the information you need and still have questions, simply fill out our Customer Support & Contact Us form and send it to us — our team will be happy to help.